Shipping & Delivery
How do I get free shipping?
We offer free ID Domestic Standard shipping for all orders over Rp 500.000.
In order to receive Free Standard ID Domestic Shipping, you just need to have a minimum of Rp 500.000 in your cart. Once the minimum spend is met, no shipping fees will be applied.
Will my order be sent same-day?
For orders for items that are in stock and are placed before 12pm on Monday to Friday for domestic delivery, we aim to dispatch your order on the same day. For orders for items that are in stock and are placed after 12pm on Monday to Friday for domestic delivery, we will aim to dispatch your order on the next business day. Please note that during busy sale periods (such as Black Friday and the Christmas period) and public holidays, there may be a delay in dispatching your order due to an increase in order volumes.
If we are unable to dispatch your order as outlined above, we will let you know on the same day that you place your order and advise the next possible dispatch date. (applies Monday-Friday only)
The standard delivery option is FREE for all orders Rp 500.000+
If you are having trouble tracking your parcel online or there has been a significant delay in your parcel arriving, please contact our wonderful customer service team on firstname.lastname@example.org.
Do you ship internationally?
Yes, we ship worldwide! Please note that the shipping costs to each country vary. The cost will be shown at checkout upon selection.
Please note that all import duties, taxes and charges are unable to be included in the item, shipping and handling costs. These charges are the buyer’s responsibility. Please check with the customs office in the destination country to determine what these additional costs will be before proceeding with purchase.
How long will my order take to arrive?
We pick and pack your order within 24 hours Monday to Friday and use Jne Delivery for Domestic and EMS for International Shipping to deliver your toxin-free goodies. Once your order is send you should receive your tracking number. The Jne Delivery for Domestic service takes approximately two to deliver to around Bali, a little longer to Outside Bali and up to 15 working days to overseas.
What happens if I entered the wrong delivery information?
Unfortunately, we can not change any order information once your order has been processed. Please ensure the correct post codes are entered and if you are in an office building, please add your company name to avoid your package being sent back to us.
You will receive your tracking information once dispatched.
What if my package goes missing?
If your package has been ‘stuck in transit’ for longer than expected please let us know so we can lodge a ‘missing package investigation’ with the shipping company. Every missing package will be assigned a unique case number by JNE and EMS Shipping company and can take up to 2-4 weeks to locate.
If the package was delayed due to an incorrect or incomplete address, the item should be returned to us.
Can you combine my orders and refund my shipping?
Unfortunately due to the nature of being an e-commerce store with 24 hour purchasing ability, our orders are immediately processed through to the warehouse system. We want to get your goodies to you as fast as possible, so our warehouse processing times are very strict! Once an order has been processed through our system, we are unable to make any changes or provide shipping refunds.
How can I change my address in my account?
You can update your address details at checkout when placing your order or you can email us at email@example.com and provide your new address and we can update this for you.
Please note: We cannot change addresses in the system once an order is placed.